Improving the internal auditing procedure by using SIPOC diagrams
DOI:
https://doi.org/10.51599/is.2018.04.02.35Keywords:
audit, SIPOC, Educational Organization Management System, EOMS, ISO 19011, ISO 21001Abstract
Auditing is intended to provide a better understanding of a system and to provide insights on the possibilities for improvement. The University of Ruse has implemented a management system in compliance with ISO 9001 since 2004. Thus, for more than a dozen of years it has experience in auditing its management system – both by internal and external audits. In 2017 ISO has published the draft standard ISO / DIS 21001 that defines the requirements for a quality management system of any type of educational organization. This article presents a proposal for improvement of the current internal auditing procedure.
References
ESG. (2015). Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG). http://www.enqa.eu/wp-content/uploads/2015/11/ESG_2015.pdf.
ISO 9001. (2015). Quality management systems – Requirements.
ISO 19011. (2011). Guidelines for auditing management systems.
ISO/FDIS 21001. (2018). Educational organizations – Management systems for educational organizations – Requirements with guidance for use.
Ministry of Education and Science (MES). (2018). Laws. https://www.mon.bg/?go=page&pageId=7&subpageId=57.
Naden, C. (2017). Taking auditing to new level with International Standard under revision. https://www.iso.org/news/2017/01/Ref2149.html.
National Evaluation and Accreditation Agency (NEAA). (2018). Criteria and procedures. https://www.neaa.government.bg/en/pamc/criteria-and-procedures.
Terziev, V, N. Nichev, P, Bogdanov. (2017). Prospects for development of higher education in Bulgaria. International E-Journal of Advances in Education, Vol. III, Issue 9, December 2017, pp. 438 - 449.
Zhelezarov, I. S. (2001a). A system for assurance and management of the quality of education. AMTECH 2001. Sozopol. 2001. Vol. 4, pp. 83 - 88.
Zhelezarov, I. S. (2001b). The quality management system of TU - Gabrovo. Proceedings from the ХІІ-th scientific and practical national conference with international participation ‘Quality- for better life ’2001’. Sofia 2001, pp. 76 81.
Zhelezarov, I. S. (2003). Documenting the information of the universities’ quality management systems. Informational bulletin 1. Project ‘Improving the universities’ systems for quality management if education. Ruse. 2003. pp. 82 110. ISBN 954-712-211-8.
